Shipping Pricing & Information

HOLIDAY DELIVERY

Province Expedited Parcel Xpresspost Priority Courier
British Columbia December 15 December 18 December 19
Alberta December 15 December 18 December 19
Saskatchewan December 15 December 18 December 19
Manitoba December 18 December 19 December 20
Ontario December 19 December 20 December 20
Québec December 20 December 21 December 21
New Brunswick December 19 December 20 December 20
Prince Edward Island December 19 December 20 December 20
Nova Scotia December 19 December 20 December 20
Newfoundland and Labrador December 15 December 18 December 19
Nunavut December 14 December 15 December 15
Northwest Territories December 13 December 15 December 15
Yukon December 13 December 15 December 15

FREE SHIPPING

Get FREE Shipping on all merchandise orders $50 and over (excluding taxes and any applied discounts).

UrbanDecay.ca ships via Canada Post to Canadian addresses only. Canada Post does not deliver on Saturday or Sunday. Urban Decay does not accept orders being shipped to APO/FPO & P.O. boxes.


SHIPPING RATES

For orders totaling less than $50 and other shipping methods, the rates are:

Order Details Priority Courier Xpresspost Expedited Parcel
Shipping Rates $14.95 $9.95 $7.95
Processing Time Order received by 8:00am EST will be processed the same day.
Orders received after 8:00 am EST could be processed on the next business day.
Delivery Time
(business days)
1 - 2
2 - 4
 
2 - 9

Delay may occur in the case of extreme weather of if shipping to remote areas.

PLEASE NOTE that due to Air Safety regulations, we cannot ship orders containing Hazardous Materials (sprays, nail polish and products with high alcohol content) through the Xpresspost or Priority Courier. Orders containing hazardous materials will be shipped through Expedited Parcel service. Thank you for your understanding. 

 

SAME-DAY SHIPPING

To benefit from our FREE same-day shipping service, simply place your order by 12PM ET for delivery on the next business day. Products eligible for free same-day shipping will be designated as such on their product pages and is available for a limited time only. Same-day shipping service depends upon inventory availability, order deadlines, and if your shipping address is within the eligible postal code for this service. Due to Air Safety regulations, Hazardous Materials (sprays, nail polish and products with high alcohol content) are not applicable to our 24h shipping service.

 

CHANGE SUBMITTED ORDERS

Urban Decay unfortunately cannot modify orders that have been already placed.

 

REPORT ORDER PROBLEM

If your order is missing a product, contains a damaged item, or other concern, please contact a Urban Decay Customer Reprensentative at 1.844.483.3229 or email us using our Contact Us Form. 

To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible. 
 

INTERNATIONAL SHIPPING

We regret that we do not ship outside Canada at this time for orders placed at UrbanDecay.ca. Please refer to our Store Locator for a directory of stores that offer Urban Decay, listed by country. 

 

 

Urban Decay Customer Service
1.844.483.3229.
Monday through Friday, 9:00 AM to 5:00 EST, excluding holidays.

Store Locator

Please use the following link