Shipping Pricing & Information
For orders totaling less than $50 and other shipping methods, the rates are:
|Order Details||Priority Courier||Xpresspost||Expedited Parcel|
|Processing Time||Order received by 8:00am EST will be processed the same day.
Orders received after 8:00 am EST could be processed on the next business day.
|1 - 2||
2 - 4
|2 - 9|
Delay may occur in the case of extreme weather of if shipping to remote areas.
PLEASE NOTE that due to Air Safety regulations, we cannot ship orders containing Hazardous Materials (sprays, nail polish and products with high alcohol content) through the Xpresspost or Priority Courier. Orders containing hazardous materials will be shipped through Expedited Parcel service. Thank you for your understanding.
CHANGE SUBMITTED ORDERS
Urban Decay cannot modify orders that have been already placed, but we will always do our best to accommodate your needs.
If you need to change an order you have already placed, please contact prompty a Urban Decay Customer Reprensentative at 1.844.483.3229. To expedite your request, please have your order confirmation number available.
REPORT ORDER PROBLEM
If your order is missing a product, contains a damaged item, or other concern, please contact a Urban Decay Customer Reprensentative at 1.844.483.3229 or email us using our Contact Us Form.
To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.
We regret that we do not ship outside Canada at this time for orders placed at UrbanDecay.ca. Please refer to our Store Locator for a directory of stores that offer Urban Decay, listed by country.
Urban Decay Customer Service
Monday through Friday, 9:00 AM to 5:00 EST, excluding holidays.