HAVE QUESTIONS?

Check out our FAQ to find the answers you’re looking for. You can also find the full Terms and Conditions here.

What is the UD Beauty Junkies program?

When you join UD Beauty Junkies, you’ll get nothing but perks—like exclusive offers, gifts and early access to special promotions. You’ll even be rewarded for your UD addiction—every purchase you make on UrbanDecay.ca or in any Urban Decay flagship store in Canada earns you points. As you earn points, UD Kickbacks get added to your account automatically. (UD Kickbacks have a monetary value good toward future purchases.) And the more points you earn, the better the perks.

To join: OR
  • Provide your contact information to a UD associate at any Urban Decay flagship store in Canada

What are the member levels?

As a UD Beauty Junkies member, you get one point for every $1 you spend on UrbanDecay.ca or in an Urban Decay flagship store in Canada. As you accumulate points, you’ll advance through the levels. And the higher the level you reach, the more exclusive perks you’ll have access to.

There are three UD Beauty Junkies levels:

OBSESSED
  • Starting level.
  • Earn 0–299 points in a calendar year.
  • Access to all Obsessed benefits listed here.

FREAK
  • Intermediate level.
  • Earn 300–599 points in a calendar year.
  • Access to all Freak benefits listed here.

ROCKSTAR
  • Advanced level.
  • Earn 600+ points in a calendar year.
  • Access to all Rockstar benefits listed here.

How do I earn UD Beauty Junkies points?

Once you become a UD Beauty Junkies member, you’ll earn points for every purchase you make on UrbanDecay.ca or in any Urban Decay flagship store in Canada. You can also earn points for non-purchase-based activities, like writing a product review, referring a friend, sharing content on social media and more. For a complete list of ways to earn points, make sure you’re logged in to your UD Beauty Junkies account and click here.

Your account username is the email you registered with. Please make sure to use your registered email address when logging in to UrbanDecay.ca or when referencing your UD Beauty Junkies account in one of our stores.

ONLINE:
  • When shopping on UrbanDecay.ca, you must sign in to your UD Beauty Junkies account before you check out. Once you make your purchase, you’ll automatically receive UD Beauty Junkies points.
     
IN STORE:
  • When shopping at an Urban Decay flagship store in Canada, make sure to share your email address with the UD associate before completing your purchase.
     

Wondering where your points are? Don’t worry! Your UD Beauty Junkies points will automatically be added to your account once your order will be on its way to you.

 

What are the UD Kickbacks (rewards) I can earn with my points?

Once you earn 100 points within a calendar year, you’ll get your first UD Kickback worth $10. After that, you’ll get a $20 UD Kickback for every additional 200 points you earn. Here’s a breakdown showing what you get for the first 500 points you earn:
 
  • Reach 100 points in a calendar year; get a $10 UD Kickback.
  • Reach 300 points in a calendar year; get a $20 UD Kickback.
  • Reach 500 points in a calendar year; get a $20 UD Kickback.

But remember, it doesn’t stop at 500 points; you keep earning $20 UD Kickbacks for every additional 200 points earned—there’s no limit! UD Kickbacks work like cash, are good for one year, and can be redeemed on any future purchases on UrbanDecay.ca or in any Urban Decay flagship store in Canada.

When will I receive my UD Kickbacks (rewards)?

Each time you earn a UD Kickback, it will be added to your UD Beauty Junkies account automatically. We’ll always email you when you have a UD Kickback and you can log in to your account at any time to check your point balance.

How will I receive my UD Beauty Junkies rewards?

Whether you shop in store or online, we’ll email you when you earn points or get UD Kickbacks. All UD Kickbacks you earn will automatically be applied to your account. And you don’t have to immediately redeem your rewards—you choose exactly when you want to use them. All UD Kickbacks are valid for one full year from the issue date and can be redeemed online or at any Urban Decay flagship store in Canada.

Can I track my UD Beauty Junkies points online?

Yes! You can log in to your account at any time to check your points balance and find additional details about UD Beauty Junkies. Please note your UD Beauty Junkies points will automatically be added to your account once your order will be on its way to you.
 

When will my points and/or member level reset?

As soon as you become a UD Beauty Junkies member, you begin earning points with every purchase. Points earned between January 1 and December 31 will determine your membership level through the following calendar year. If you reached an elevated level by the end of the year, you'll continue at that level through the end of the following year (unless you arn the points to advance even higher). If you don't meet the points required by December 31, your member level will reset to our starting level, Obsesses, on January 1.

Remember: You’ll always have access to the perks associated with your UD Beauty Junkies membership and current member level. We’ll send you a reminder email 30 days before your points and your member level are set to expire.

How do I update my UD Beauty Junkies account information?

You can make updates to your UD Beauty Junkies account at any time. Just log in to your account at UrbanDecay.ca.

Can I stack my UD Kickback rewards?

Yes, multiple UD Kickbacks can be used (stacked) in a single transaction. You can even redeem your UD Kickbacks AND use another Urban Decay promo code in a single transaction (however, some exclusions may apply).

If I return a product, how does that affect my points balance and member level?

Whenever you make a product return, the amount of points you earned on that purchase will be deducted from your points balance. If a return results in a lower points balance than required for your current member level, your account will be adjusted to the member level that corresponds with your new points balance.

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